CoachReview Terms of Service

1. Definitions

Operator – the entity providing the CoachReview service. Full identification details (legal name, registered office, registration number, VAT number, contact email and complaint address) will be completed before production launch.

Service – the CoachReview web application available at the relevant domain, including all related interfaces and APIs.

User – a natural person of full legal capacity, a legal person or an organisational unit using the Service after creating an account.

Consumer – a User who is a natural person acting for purposes outside their trade, business or profession, as defined in the Consumer Rights Directive 2011/83/EU.

Coach – a User who uses the Service to manage client profiles, training materials and video feedback.

Client – a person whose data is entered into the Service by a Coach in connection with the Coach's professional activity.

Agreement – the agreement for the provision of digital services concluded between the Operator and the User on the basis of these Terms.

2. Operator and contact

The Operator is Marcin Jasiński, address: ul. Długa 75, 84-239 Bolszewo, VAT number 7742896892, registered in the Polish CEIDG, contact email: mindmotion.tech@gmail.com.

Users may contact the Operator at the email address above or via the in-app feedback form available after signing in.

3. Technical requirements

Use of the Service requires a device with internet access, a modern web browser supporting JavaScript and cookies, an active email account and, for video upload, sufficient bandwidth. The Operator recommends using up-to-date versions of Chrome, Firefox, Safari or Edge.

The Operator informs Users that any electronic service involves typical risks of public networks, such as malware or interception of data. The Operator applies safeguards to mitigate these risks, including TLS encryption in transit and password hashing.

4. Nature and scope of the Service

CoachReview is a productivity tool for coaches and enables, in particular: managing client profiles, training notes, materials, availability schedules, public profile, inquiry handling and video upload with feedback.

The Service is not a medical device and does not provide medical, legal, financial or psychological advice. Content available in the Service is informational and organisational only and does not replace consultation with a qualified professional.

The Operator does not interfere with the relationship between a Coach and a Client. The Coach is solely responsible for the quality and lawfulness of the coaching services provided to the Client.

5. Account and registration

An Agreement is concluded upon account creation and acceptance of these Terms. Only persons of full legal capacity who are at least 18 years old may register an account.

The User undertakes to provide accurate and current information, to keep the password confidential and not to share account access with third parties. The User shall promptly inform the Operator of any suspected unauthorised access.

The Operator may suspend or terminate an account in case of a material breach of these Terms, a security incident, harm to other Users or Clients, or upon a binding order of a competent authority. The User will be informed of the reasons and remedies available, including internal complaint and out-of-court redress, in accordance with the Digital Services Act.

6. Plans, prices and billing currency

The Service may offer a free plan and paid subscriptions (monthly or annual). Current features, limits and gross prices (including VAT, where applicable) are presented in the pricing page and on the checkout screen before order confirmation.

Billing currency is selected before the first payment and applies to subsequent billing periods. Changing the billing currency after the first payment requires contacting the Operator.

Subscriptions renew automatically for successive billing periods unless the User disables auto-renewal at least one day before the end of the current period. The Operator notifies Users of upcoming renewals where required by consumer law.

6a. Video storage limits, retention and trash

Each plan defines an aggregate video-storage cap and the period during which a published video remains available. Current values for the Solo and Pro plans:

Solo plan: up to 50 GB total video storage, maximum 1 GB per single file, published videos available for 6 months from the date of publication.

Pro plan: up to 250 GB total video storage, maximum 1 GB per single file, published videos available for 12 months from the date of publication.

When the storage cap is reached, further uploads are blocked until space is freed or the plan is upgraded. The Operator notifies the Coach by e-mail when usage reaches 80%, 90% and 100% of the cap; the same alert can fire again only after usage falls below 70% and the threshold is crossed once more.

Unpublished videos (drafts) are automatically deleted 30 days after creation if not published. The Operator does not send a separate warning before deletion — drafts are intended as test or in-progress material.

After the availability period (6 or 12 months from publication, depending on the plan) the video is automatically moved to the trash. The Operator e-mails the Coach 7 days before this date with the video title and the deletion date. During this notice period the Coach may download a copy or upgrade the plan to extend availability.

Videos in the trash remain available for restoration for 30 days from the date they entered the trash. After this period they are permanently deleted together with the underlying object-storage file (Cloudflare R2 or Amazon S3). Permanent deletion is irreversible.

Videos in the trash do not count toward the plan storage cap. Restoring a video from the trash requires re-checking that the current plan has enough free space; otherwise restoration is blocked until space is freed.

Downgrading the plan (for example from Pro to Solo) reduces the storage cap. If current usage exceeds the new cap, the Operator grants the Coach a 30-day grace period from the date of the plan change, during which the Coach may delete videos manually or upgrade back. The grace period is announced by e-mail. After the grace period elapses, the oldest published videos are automatically moved to the trash, oldest first, until usage fits the new cap; videos moved this way then follow the standard 30-day trash period before permanent deletion.

Upgrading the plan (for example from Solo to Pro) raises the storage cap and extends the availability period of newly published videos. Videos that expired and were already permanently deleted before the upgrade are not restored. Videos still in the trash within the 30-day window can be restored under the standard rules.

The Operator may change the storage caps and availability periods. Any material change that reduces the rights of the Coach is communicated in accordance with section 14, with at least 14 days' advance notice.

7. Payments

Payments are processed by Stripe Payments Europe, Ltd. and its affiliates under their own terms. Full payment card data is processed only by Stripe; the Operator only receives the technical information needed to settle payments (tokens, last four card digits, payment status).

Invoices are issued and made available electronically in the billing panel. By accepting these Terms, the User consents to electronic issuance and delivery of invoices.

8. Right of withdrawal (Consumers)

A Consumer is entitled to withdraw from the Agreement concluded at a distance without giving any reason within 14 days of its conclusion, in accordance with the Consumer Rights Directive 2011/83/EU. To exercise the right, the Consumer should send a clear statement to the Operator's contact address; a model withdrawal form is available in the Service help section.

The provision of CoachReview is a digital service. The Consumer may give explicit prior consent to begin the performance of the Service before the end of the withdrawal period and acknowledge that the right of withdrawal will be lost once the Service is fully performed. Where the Service has been fully performed with such explicit consent, the right of withdrawal does not apply.

If the Consumer uses the Service during the 14-day period and then withdraws, the Operator may retain an amount proportionate to the part of the Service performed up to the moment of withdrawal. The remainder will be refunded within 14 days using the same payment method.

9. User Content and licence

The User retains all rights to the content, materials, recordings and data they enter into the Service (User Content). The User grants the Operator a non-exclusive, royalty-free, worldwide licence (limited to the territory of service provision) to host, store, reproduce and display User Content solely for the purpose of providing the Service.

The User represents that they have all rights necessary to upload User Content, including the right to share Client data and to publish images, recordings or other works of third parties. The Coach is responsible for having an appropriate legal basis (e.g. consent, contract, legitimate interest) to process Client data to the extent necessary for the coaching activity.

10. Prohibited use and notice procedure (DSA)

It is prohibited to upload to the Service any unlawful content, including content that infringes copyright, related rights, personal rights, personal data, trade secrets or industrial property; discriminatory or violent content; child sexual abuse material; malware; spam; or content used for phishing.

Under the Digital Services Act any person may notify the Operator of content they consider unlawful using the in-app feedback form or the contact email. The notice should explain why the content is alleged to be unlawful, indicate its location and provide the notifier's contact details. The Operator will assess notices without undue delay, inform the parties of the decision and its legal basis and provide information on available redress, including internal complaint mechanisms and out-of-court dispute resolution.

11. Complaints

Users may file complaints concerning the Service via the contact email or the in-app feedback form. The complaint should include User identification, a description of the issue and the desired resolution.

The Operator will respond to complaints within 14 days of receipt. Where consumer law applies, failure to respond within the statutory period results in the complaint being deemed accepted. If a longer period is needed, the Operator will inform the User and indicate the expected resolution date.

12. Out-of-court dispute resolution (Consumers)

Consumers may use out-of-court complaint and redress mechanisms available in their country of residence, including mediation services and arbitration courts attached to consumer protection authorities.

Consumers may also use the European Commission's Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr to resolve disputes with the Operator out of court.

13. Liability and availability

The Operator endeavours to provide continuous availability of the Service. The Operator may schedule maintenance windows with reasonable advance notice and may apply unscheduled maintenance to remediate incidents or security threats.

For Users who are not Consumers, the Operator's liability is limited to direct damages and excludes lost profits. The Operator's aggregate liability over a 12-month period shall not exceed the fees paid by the User in that period. These limitations do not apply to liability for wilful misconduct or to any liability that cannot be excluded under mandatory law.

14. Changes to the Terms

The Operator may amend these Terms for valid reasons such as changes in law, changes in functionality, changes in pricing or improvements to security. Users will be informed of changes by email and in-app notification at least 14 days before the changes take effect.

If the User does not accept the changes, they may terminate the Agreement with immediate effect before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.

15. Termination

The User may delete their account at any time in the Service settings or by request to the Operator. Account deletion terminates the Agreement and removes data associated with the account, except for data that must be retained under applicable law or that is necessary for the establishment, exercise or defence of legal claims.

The Operator may terminate the Agreement with 30 days' notice for valid organisational reasons or in case of permanent discontinuation of the Service.

16. Governing law and jurisdiction

The Agreement is governed by the laws of the Operator's jurisdiction. The choice of law does not deprive Consumers of the protection afforded by mandatory provisions of the law of the country of their habitual residence pursuant to Article 6 of Regulation (EC) No 593/2008 (Rome I).

Disputes arising out of the Agreement shall be resolved by the courts having jurisdiction under applicable procedural law. For Users who are not Consumers, the courts having jurisdiction over the Operator's registered office are competent.